We have included some of the questions our clients ask most frequently. This list is not intended to be exhaustive, so, if you have questions that aren’t answered here, please don’t hesitate to ask!
Do you have different rates for the weekdays and weekends?
Equipment Rentals are the same price whether you rent on a weekday or a weekend. We do have a minimum order requirement for delivery of $150.00 for weekday rentals and $500.00 for weekend and evening rentals.
Can I hire a technician to ensure our event runs smoothly?
We will gladly provide a technician that will run the equipment at your event. Technicians are available at an hourly rate, with a four-hour minimum.
If I do not hire a technician, how will I know how to use the equipment?
After the technician sets up the equipment you have rented, he/she will give you a tutorial on how to properly use the equipment before leaving the event site. As previously noted, you can also hire a technician to run the equipment for your event, with a four-hour minimum. If you decide not to opt for a technician to run the equipment during your event, we cannot be responsible for user error once we leave the event site.
How far ahead should I make a reservation for equipment rentals?
You should reserve your equipment as soon as possible to ensure that the equipment needed for your event is available.
Do you rent laptops?
We do not rent laptops at this time.
Can I receive a refund for the equipment I ordered but did not use?
Unfortunately, we cannot provide a refund for equipment that was ordered and delivered but not used.
When do I pay for my equipment rental?
A non-refundable 50% retainer fee is required to reserve any equipment or event dates. The balance due is paid upon delivery of the equipment. Acceptable methods of payment include: personal checks, cash, and all major credit cards.
Can I set up a Billing account?
Yes. Billing accounts must be set up at least 14 days in advance of your delivery date; additionally, accounts are subject to approval